CRISIS COMMUNICATION AND COLLABORATION
Tuesday, November 28
7:00 AM-1:00 PM Registration
7:00-8:30 AM Continental Breakfast
8:30-9:00 AM Opening Remarks
9:00-9:45 AM Home-Based Primary Care - Home Health Agency Toolkit/Patient Assessment Tool/CMS requirements
Health agencies working with homebound patients play a vital role in bolstering a community’s resiliency by improving the preparedness of this vulnerable population. Nevertheless, this role is one for which agencies lack training and resources, leaving many who are homebound at heightened risk of morbidity and mortality during emergencies and other crises. This session will describe the Home Health Agency/Home-Based Primary Care Disaster Preparedness Toolkit and the Patient Assessment Tool, which help support programs as they fulfill their Joint Commission and CMS preparedness requirements.
9:45-10:00 AM Strengthening the Safety Net for People Experiencing Homelessness: The Homeless Toolkit
People experiencing homelessness face risks for adverse health outcomes during disasters. This session highlights a newly released federal interagency homeless toolkit offering resources and guidance to help emergency officials, homeless service providers, and health care providers plan for the disaster needs of homeless individuals in their communities. Panelists will discuss specific approaches for building an inclusive community emergency management system, ensuring that homeless providers have plans for service continuity, and planning in advance to provide disaster health care.
10:00-10:50 AM Oregon Case Study
In January 2017, the Portland Metro area suffered a major snowstorm, an unusual occurrence for the city. The storm, carrying the heaviest snowfall for the city since 2008, came on the heels of a major ice storm the weekend before. The combination of the two storms toppled trees, closed schools for almost a week, and cut power to thousands in the Portland Metro Area. There were five deaths as a result of the storm, all homeless individuals, including one infant. Members of the Oregon preparedness community will discuss how the City prepared for and responded to this unexpected natural disaster.
10:50-11:00 AM Networking Break
11:00-12:00 PM Morning Workgroup Session
The workgroup session will allow attendees to gather in small groups to discuss topics relevant to their particular expertise, centered on the topics presented in the morning panel sessions.
12:00-1:00 PM LUNCH – ARC Innovator of the Year Award
1:00-1:45 PM Effective Communication Strategies
This panel showcases findings from two VEMEC studies and shares practical lessons learned from the VA that identify effective communication strategies between VA and its Veteran patients. The VA Preparedness Communication Surveys (VAPCS), the first probability-based survey on communication preferences of Veterans during disasters, identifies the most commonly used communication methods among VA-users. Telehealth, the remote delivery of healthcare services using information technology, might be an effective means of providing virtual access to care - connecting healthcare providers to patients via telephone or video - in case of a major disaster where patients might have limited physical access to medical facilities due to a multitude of barriers.
1:45-2:00 PM A Disaster Collaboration Toolkit to Strengthen VA and Community Resilience
Collaborative steps toward preparedness have the potential to bolster a community’s ability to respond during disasters, enhancing its collective resilience. Engagement from various community sectors, including federal institutions, is needed for this approach to work. Despite national efforts to encourage VA Medical Centers (VAMCs) to participate in coalitions, there remains a perception in some communities that engaging VAMCs in local collaborative community partnerships is challenging. This presentation will describe unique challenges to collaborating with non-federal entities identified by VAMC emergency managers, facilitators that enable them to overcome these issues, and a Disaster Collaboration Toolkit that was developed to overcome these challenges and to share resources that increase VA and community collaboration.
2:00-2:45 PM San Diego Case Study
Since 2000, San Diego County has suffered three major wildfire incidents, each resulting in thousands of acres of damage, destroyed buildings, and numerous deaths. The most recent 2014 wildfires benefitted from lessons learned in earlier incidents. A key factor in the success of response was having established partnerships and communication strategies with utility companies and first responders throughout the County. This panel offers lessons learned and best practices from emergency managers and healthcare professionals from San Diego County. The panel will offer reflections on service delivery issues healthcare facilities face as a result of a crisis, and give guidance on the development of partnership communication strategies, and prioritizing administrative resources.
2:45-3:00 PM Networking Break
3:00-4:00 PM Afternoon Workgroup Session
The workgroup session will allow attendees to gather in small groups to discuss topics relevant to their particular expertise, centered on the topics presented in the afternoon panel sessions.
4:00-4:30 PM Closing Remarks