ARC 2017

In addition to the workshop on November 28, this year’s ARC Conference will hold ARC-themed panel sessions throughout the 5 breakout sessions of National Healthcare Coalition Preparedness Conference.

CRISIS COMMUNICATION AND COLLABORATION

AGENDA

Tuesday, November 28
7:00 AM-1:00 PM Registration
 
7:00-8:30 AM Continental Breakfast
 
8:30-9:00 AM Welcome and Opening Remarks
 
Aram Dobalian, Director, VEMEC
 
9:00-9:30 AM Addressing preparedness efforts for the home bound
Health agencies working with homebound patients play a vital role in bolstering a community’s resiliency by improving the preparedness of this vulnerable population. Nevertheless, this role is one for which agencies lack training and resources, leaving many who are homebound at heightened risk of morbidity and mortality during emergencies and other crises. This session will describe the Home Health Agency/Home-Based Primary Care Disaster Preparedness Toolkit and the Patient Assessment Tool, which help support programs as they fulfill their Joint Commission and CMS preparedness requirements.

Tamar Wyte-Lake, Clinical Investigator, VEMEC
 
Barbara Citarella, President, RBC Limited Healthcare and Management Consultants
 
9:30-10:00 AM Strengthening the Safety Net for People Experiencing Homelessness: The Homeless Toolkit
People experiencing homelessness face risks for adverse health outcomes during disasters. This session highlights a newly released federal interagency homeless toolkit offering resources and guidance to help emergency officials, homeless service providers, and health care providers plan for the disaster needs of homeless individuals in their communities. Panelists will discuss specific approaches for building an inclusive community emergency management system, ensuring that homeless providers have plans for service continuity, and planning in advance to provide disaster health care.

June Gin, Investigator, VEMEC
 
David Canavan, HUD/SNAPS Lead Consultant, Canavan Associates
 
Cheryl Levine, At-Risk Individuals Team Lead, US Department of Health & Human Services
 
10:00-10:15 AM Morning Networking Break
 
10:15-11:00 Oregon Case Study
In January 2017, the Portland Metro area suffered a major snowstorm, an unusual occurrence for the city. The storm, carrying the heaviest snowfall for the city since 2008, came on the heels of a major ice storm the weekend before. The combination of the two storms toppled trees, closed schools for almost a week, and cut power to thousands in the Portland Metro Area. There were five deaths as a result of the storm, all homeless individuals, including one infant. Members of the Oregon preparedness community will discuss how the City prepared for and responded to this unexpected natural disaster.

Jonna Papaefthimiou, Planning and Preparedness Manager, Portland Bureau of Emergency Management
 
Alice Busch, Division Chief of Operations, Multnomah County Emergency Management
 
11:00-11:45 PM Morning Workgroup Session
The workgroup session will allow attendees to gather in small groups to discuss topics relevant to their particular expertise, centered on the topics presented in the morning panel sessions.
 
11:45-1:00 PM LUNCH – ARC Innovator of the Year Award
 
Keynote Speaker - Beth Romer, Executive Director Medical Education Strategy, Kaiser Foundation Health Plan
 
ARC Innovator of the Year (Individual Awardee) - Skip Skivington, Vice President of Operations, Kaiser Permanente
 
ARC Innovator of the Year (Organizational Awardee) – Nominations are being accepted
 
1:00-1:45 PM Effective Communication Strategies
This panel showcases effective communication strategies using two research studies. The first study will identify practical lessons learned from the VA highlighting communication strategies between VA and its Veteran patients during natural disasters. The VA Preparedness Communication Surveys (VAPCS), the first probability-based survey on communication preferences of Veterans during disasters, identifies the most commonly used communication methods among VA-users. The second study will present the results of community leaders’ engagement in the development of a framework on local knowledge in preparedness related to emergency risk communications across vulnerable groups.

Claudia Der-Martirosian, Associate Director, VEMEC
 
Elena Savoia, Deputy Director Emergency Preparedness, Research, Evaluation & Practice (EPREP) Program, Harvard TH Chan School Of Public Health
 
1:45-2:15 PM A Disaster Collaboration Toolkit to Strengthen VA and Community Resilience
Collaborative steps toward preparedness have the potential to bolster a community’s ability to respond during disasters, enhancing its collective resilience. Engagement from various community sectors, including federal institutions, is needed for this approach to work. Despite national efforts to encourage VA Medical Centers (VAMCs) to participate in coalitions, there remains a perception in some communities that engaging VAMCs in local collaborative community partnerships is challenging. This presentation will describe unique challenges to collaborating with non-federal entities identified by VAMC emergency managers, facilitators that enable them to overcome these issues, and a Disaster Collaboration Toolkit that was developed to overcome these challenges and to share resources that increase VA and community collaboration.

Susan Schmitz, Senior Project Director, VEMEC
 
Linda Scott, Director of the Division of Emergency Preparedness and Response, State of Michigan
 
2:15-2:30 PM Afternoon Networking Break 
 
2:30-3:15 PM San Diego Case Study
Since 2000, San Diego County has suffered three major wildfire incidents, each resulting in thousands of acres of damage, destroyed buildings, and numerous deaths. The most recent 2014 wildfires benefitted from lessons learned in earlier incidents. A key factor in the success of response was having established partnerships and communication strategies with utility companies and first responders throughout the County. This panel offers lessons learned and best practices from emergency managers and healthcare professionals from San Diego County. The panel will offer reflections on service delivery issues healthcare facilities face as a result of a crisis, and give guidance on the development of partnership communication strategies, and prioritizing administrative resources.

Monique Imroth, Emergency Management Director, University Of California—San Diego
 
Donna Johnson, EMS Specialist, County of San Diego Health & Human Services Agency
 
3:15-4:00 PM Afternoon Workgroup Session
The workgroup session will allow attendees to gather in small groups to discuss topics relevant to their particular expertise, centered on the topics presented in the afternoon panel sessions.
 
4:00-4:30 PM Closing Remarks
Tiffany Radcliff, Senior Investigator, VEMEC
 

Wednesday, November 29
Panel #1 - Harnessing Technology to Enhance Preparedness
Harnessing technology to enhance preparedness is a continual process of innovation and improvement. This panel showcases a variety of agencies’ novel approaches to include GIS in community preparedness planning, including the VHA-HBPC GIS pilot project, the HHS emPOWER Initiative, and Applecious’ ground sourcing data. Additionally, it will profile both the VA and non-VA PIMS platforms. GIS (Geographic Information Systems) is a mapping technology that allows the user to create and interact with a variety of maps and data sources. As communities work toward improving their local resiliency, GIS mapping provides a technology that allows for enhanced understanding of specific community needs at a granular level. Numerous agencies have invested resources in incorporating GIS mapping into their preparedness planning. The VA’s Performance Improvement Management System (PIMS) is an electronic performance support system to support VHA Comprehensive Emergency Program (CEMP), also currently being developed to support non-VHA healthcare coalitions. Its various capabilities include an exercise builder, which includes an after action review/improvement plan (AAR/IP), allowing emergency managers from the facility level up to the national office design and document exercises or real world events and facilitate thorough evaluation
 
Moderator:
Maria Claver, Senior Investigator, VEMEC
 
Panelists:
Tamar Wyte-Lake, Clinical Investigator, VEMEC
 
Jacqueline Fickel, Investigator, VHA Center for the Study of Healthcare Innovation, Implementation & Policy 
 
Kristen Finne, Senior Program Analyst, HHS emPOWER Initiative
 
Yo Yoshido, CEO and Co-Founder, Applecious
 
Dennis Olson, EMCAP Program Manager & VHA PIMS Manager, VHA Office of Emergency Management
 
Mary Connelly, Emergency Management Specialist, Oak Ridge Associated Universities
 
Panel #2 - Promoting Psychological Resilience Along the Disaster Continuum
Trauma can impact all members of society, from professional disaster responders to lay folk in the community. Reactions to trauma are distinctive for every individual. Evidence shows that while some experience lasting psychological impacts, most survivors are able to rebound and return to a similar level of pre-trauma functioning. Strengthening one’s ability to respond to disastrous events can support coping in sequential instances of trauma. Additionally, providing diverse mental health support to those who may be reluctant to engage in traditional health services (particularly U.S. Military Veterans) can facilitate recovery. This panel showcases approaches outside the typical domain of health services that promote the psychological resilience of veterans, disaster responders, and trauma survivors.
 
Moderator:
Aram Dobalian, Director, VEMEC
 
Panelists:
Susan Schmitz, Senior Project Director, VEMEC
 
Elizabeth McMahon, Private Practice
 
Derrick Kranke, Investigator, VEMEC
 
Josef Ruzek, National Center for PTSD in Palo Alto Department of Psychiatry and Behavioral Sciences, Stanford University m2 Institute, Palo Alto University;
 
Panel #3 - Crisis Leadership and Management
Panelists will discuss their personal experiences as managers and leaders during multiple disasters and other crises. Based on a review of these disasters, key findings will be discussed, including a discussion of common challenges leaders face during high-pressure situations. Tools and other resources that help leaders and managers be successful during crises will also be presented.
 
Moderator:
Fred Hagigi, Deputy Director for Education Research and Training, VEMEC
 
Panelists:
Aram Dobalian, Director, VEMEC
 
Dahna Batts, Senior Medical Officer, Centers for Disease Control and Prevention
 
Skip Skivington, Vice President of Operations, Kaiser Permanente
 
Thursday, November 30*
Panel #4 - Playing Games: How Immersive Storytelling, Virtual Reality And Simulation Enhance Crisis Response Efforts
In today’s global communications media, phrases featuring 132 characters’ reign supreme, and videos no longer than 60 seconds garner millions of views. With our short attention span, and aversion to details, no digital platform, traditional channel or emerging media vehicle can survive without compelling content that immediately grabs the viewer’s interest. Producing captivating narratives, stories, and experiences are key to driving engagement in a digital ecosystem. VA and USC will discuss how they use digital storytelling, virtual reality, and simulations to create compelling products for an array of military and government research- based customers. The primary topic of discussion will be developing content for computer simulations and virtual reality to support disaster response activities.

Moderator:
Mangwi Atia, Senior Program Manager Strategy and Planning, VEMEC
 
Panelists:
David Cobbins, Director and Writer, University of Southern California
 
Arthur French, Consultant, VEMEC
 
Natalie Gravier, Technical Artist, University of Southern California
 
Panel #5 - Rapid Disaster Assessment Tools to Enhance Health Security Panelists will present evidence-based, practitioner-driven tools for rapidly assessing the readiness of healthcare facilities both domestically and internationally. Rapid assessment is an intensive, team-based approach for quickly developing an understanding of a situation, and can be applied in both resource poor and resource rich settings. The presentations will emphasize key factors that can be efficiently and effectively leveraged to enhance mitigation and preparedness across a range of ambulatory and inpatient care settings. Panelists will also discuss how these tools can be used to change organizational behavior and build a culture that promotes greater preparedness from the C-suite to frontline staff.

Moderator:
Fred Hagigi, Deputy Director for Education Research and Training, VEMEC
 
Panelists:
Aram Dobalian, Director, VEMEC
 
James Geiling, Physician, White River Junction Veterans Affairs Medical Center
 
Dahna Batts, Senior Medical Officer, Centers for Disease Control and Prevention